24-hour cancellation policy

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◾Missed Appointments

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When you book an appointment with us, time is set aside for you.
We never double-book and always try to be ready for you when you arrive.
In return, we ask that you keep your promise and attend your appointment on time.

Please understand that massage therapists are paid only when they deliver the service. Missed appointments are costly and prevent us from catering to other clients.

Please provide 24 hours’ notice for changes or cancellations of appointments. Failure to do so will result in a charge for the full value of the missed appointment. Missed appointments for gift certificates will void the gift certificate. If you are unable to provide sufficient notice, please feel free to refer friend or family member in your place.

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◾Cancellations

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We recognize that there are circumstances out of your control (sudden illness, family emergencies, and other equally important situations). If you have an emergency, please let us know so that we can treat your specific situation with personal attention.
Please understand that we cannot consider meetings at work to be emergencies.

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◾Late Arrival

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Should you arrive late, you will receive the remaining time allocated for your scheduled appointment; however, you will be billed the total amount of the appointment duration you had reserved.

This cancellation policy is essential for our business to continue serving our clients who require treatment and make massage therapy a feasible career for our therapists.

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We appreciate your understanding in this matter on behalf of the entire team at J & Y Wellness Clinic.